FAQs



Do I include my commission with the financing downpayment or do I send in the net amount?

If you have business with us, you can withhold your commission from the down-payment check. However, you must specify the exact total amount you received from the insured so we can apply the proper amount to the financing.

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How can I get a Certificate of Insurance?

We have a page on our website that you can use to submit all the information necessary to have a COI issued by our office. We guarantee to have the completed COI back to you within 24 hours. Click here for the page.

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How can I pay for the policies I have with Bloss & Dillard, Inc.?

You can pay for the policies you have with BDI one of two ways. One way is account current or agency-bill; this is where your agency will be billed for the premium or you send the full amount in to us. The other way is to finance the premium through our in-house finance company, I.P.F.

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How can I submit business to BDI?

In order to be able to submit business to BDI, you will need to complete and return the Agency Agreement and Profile. You can download this form by clicking here. After we receive this completed form, you can start submitting quotes and business.

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How do I bind coverage on a quote?

For all our Personal Lines business, we bind based on the postmark of the application. For our Commercial Lines business (Commercial Auto, Commercial Lines, Brokerage), the binding authority exclusively rests with our underwriters and/or our companies. All required information listed on our quote to you must be received before binding will be considered.

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How do I gain access to our register on the BDI site?

To access our new website, you need to do one of the following:

1. If you are a existing BDI agent and have an account with us, click the "Have Agent ID, Need Password" link to the right, located below the Website Login fields. This will take you to the next screen where you need to input your Agent Account Number in top right field where it states "I am an agent but I don't have a username and password". Click Submit. This will take you to the login information screen. Here, you will enter all your login info. Then, using your User ID (email address) and password that you created, you will be able to access our site.

2. If you do not have an account with BDI, click "New Users Sign-up" to the right, located below the Website Login fields. This will take you to a screen where you submit your information to us. We will receive that information and send your login info back to you. Our website is now self-administering, meaning that you register yourself and can immediately start using the website without waiting for approval and, if you forget your password, you can get it emailed back to you straight from the website by clicking the "Forgot Password" link.

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How do I obtain a loss run?

You can request a loss run from our website at http://www.bloss-dillard.com/resources/loss-runs/ .

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How do I report a claim (1st party)?

The best way to report a claim is to contact your carrier at the toll-free number provided with your policy. If you do not prefer to do that, fax or email a “Notice of Loss” (Acord) to our office and, if required, an adjuster will be assigned the same day. If the loss is serious and requires immediate attention, please call our claim department and an adjuster will be assigned. Please follow up with a “Notice of Loss” (Acord).

General Liability Loss Notice
http://www.bloss-dillard.com/themes/site_themes/bloss-dillard/pdfs/General_Liability_Notice_of_Occurrence_Claim.pdf

Property Loss Notice
http://www.bloss-dillard.com/themes/site_themes/bloss-dillard/pdfs/Property_Loss_Notice.pdf

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How do I report a claim on behalf of a insured (third party)?

A “Notice of Loss” (Acord) should be faxed or emailed to our office upon initial notice of the claim and we will refer to an adjuster upon receipt. If the claim is serious, please call immediately and the company will be contacted. Please stress to the insured that all law suits should be reported the same day as received in order that the company may be notified. We will need a complete copy of the suit sent to our office immediately. If the insured has more than one policy or layered coverage, it is important that all carriers be put on notice. Some of our companies have staff adjusters, thus, upon receipt of a “Notice of Loss” in our office, the company will be contacted and the claim given immediate attention.

General Liability Loss Notice
http://www.bloss-dillard.com/themes/site_themes/bloss-dillard/pdfs/General_Liability_Notice_of_Occurrence_Claim.pdf

Property Loss Notice
http://www.bloss-dillard.com/themes/site_themes/bloss-dillard/pdfs/Property_Loss_Notice.pdf

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Is the E&S market regulated?

As mentioned earlier, the E&S market is regulated in a different fashion than licensed or admitted companies. While the amount of direct regulation is less and the amount of free market competition is greater, specifically in the forms used and the rates charged, the E&S industry is still watched very closely. They also cannot write insurance that is typically available in the admitted market, they are not protected by the state guarantee fund, may pay higher taxes, may only write a policy if it has been rejected by 3 different admitted carriers, and the agent placing the business must have a surplus lines license. States also maintain a list of approved surplus lines companies, and policies can only be written by companies on the approved list.

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What do we need to do to get filings issued?

We need the exact name and address to get these processed. Time is a real issue so doing it correct the first time is very important. We would suggest that you call and talk with one of the underwriters so we can tell you what all is needed to get them processed on a timely basis.

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What information is necessary to get a quote?

In order to get a quote from our underwriters, it is imperative that you send in all the necessary information with the submission.

This would include: i. Completed application ii. Loss runs (if available) iii. MVR's, if applicable iv. Any other supporting documentation for the risk.

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What is account current or agency billing process of doing business?

Account current is a monthly report between an agent and the MGA or insurer, which includes policy numbers, premiums, and applicable commissions on business produced by that agent. Agency billing is basically the same thing where the agency is billed for all premiums due the MGA or insurer.

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What is an admitted carrier or standard lines carrier?

An admitted carrier or standard carrier is an insurance company that has received a license from the state department of insurance for the authority to write specific lines of insurance. These companies are also bound by rate and form regulations, and are strictly regulated to protect policy holders from a variety of illegal and unethical practices, including fraud. Admitted carriers are also required to financially contribute to the state guarantee fund, which is used to pay for losses if an insurance carrier becomes insolvent or unable to pay the losses due to their policyholders.

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What is an excess and surplus (E&S) lines carrier and how is it different from an admitted carrier?

An E&S carrier is not required to be licensed by the state, but is allowed to do business in that state. Sometimes, E&S carriers are also referred to as non-admitted or unlicensed carriers; however, E&S carriers are financially stable companies that are regulated in other ways. Most states require that E&S carriers submit financial information, articles of incorporation, list of officers, and other general details. They also cannot write insurance that is typically available in the admitted market, they are not protected by the state guarantee fund, may pay higher taxes, may only write a policy if it has been rejected by three different admitted carriers, and only when the agent placing the business has a surplus lines license. AAMGA member State Surplus Line and Stamping Offices, as well as insurance departments in the states maintain a list of approved surplus lines insurance companies. Policies can only be written by companies on this approved list. Excess and Surplus line carriers are not bound by most of the rate and form regulations imposed on standard market companies, allowing them the flexibility to change the coverage offered and the rate charged without time constraints and financial costs associated with the filing process. This is good for both the company and the policyholder.

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What is Excess & Surplus Lines Insurance?

Excess and surplus lines insurance is a segment of the insurance market that allows consumers to buy property and casualty insurance through the state regulated insurance market, where policyholders, agents, brokers and insurance companies all have the ability to design specific insurance coverages and negotiate pricing based on the risks to be secured. “Freedom of rate and form” has given the E&S market the ability to adapt quickly to changing market conditions and those of the consumers and commercial entities seeking this unique insurance protection.

Most AAMGA Managing General Agency members are entrusted to write both admitted and excess and surplus lines insurance by insurance companies who have delegated underwriting authority to them. They and other excess and surplus line insurance professionals may also be members of the National Association of Professional Surplus Line Offices (NAPSLO); http://www.napslo.org, which works in conjunction with the AAMGA on numerous matters of mutual interest to the respective organizations.

The E&S originated when those who needed insurance coverage were unable to secure it from the standard carriers (or admitted carriers) due to a variety of reasons (e.g., new entity or one that does not have a adequate loss history; one that has unique coverage requirements; or a loss record that does not fit the underwriting requirements of a standard carrier).

The E&S industry is comprised of a variety of insurance companies writing what is referred to as "main street" business. The general contractor, trucking company, restaurant, bar or hotel, entities with environmental, professional liability and employment related risks and other unique exposures, are the staples of the business. A few large organizations will write the oil refineries, aircraft liability, property coverage on a communications satellite, etc.

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Where can I get apps?

You can get applications from our website. Click here to go to our Forms page of our website.

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Why am I insured by an E&S company?

Most likely, your policy is written by an E&S carrier because the standard carriers have elected not to cover your insurance needs. The reasons for this vary, but could include the following:

* The risk does not meet the guidelines of the standard market due to age, location, loss history or cancellation;
* The policy limits exceed the guidelines for the standard market;
* The risk is "outside the box" of what the standard carriers are comfortable writing. Sometimes, this is referred to as an "unusual risk", as there is just no other way to describe pet insurance, coverage for a hole-in-one event, protection for an amusement park, etc.;
* The risk is "extraordinary" and the standard carriers may not be comfortable covering such a risk. Usually these are very large exposures with equally high potential for loss such as aviation liability insurance, protection for a demolition business, etc.

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Why does the disclosure on my policy state that the policy is written by a non-licensed or non-admitted insurance carrier and what does that mean?

When your policy is written by an Excess & Surplus line insurance carrier, a disclosure of that is required by law. What it means to the policyholder is that IF the carrier were to become insolvent, the policyholder is not eligible for recourse through the state guarantee fund. However, studies including those by the respected A.M. Best organization, which monitors and reports on insurance company solvencies and other important issues, show that the percentage of excess and surplus line carriers that become insolvent is lower than the percentage of admitted carriers that suffer the same fate. The key consideration is to do business with those insurance organizations that are financially strong and have the ability to pay claims when a covered loss occurs, whether the company is an E&S carrier or not.

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